Returns and Refunds Policy
Effective Date: April 3, 2025
Website: instructoza.com
Contact: info@instructoza.com
1. Eligibility for Refund
Refund requests are reviewed exclusively under the following circumstances:
- Proven instances of significantly poor-quality content compared to the described course content.
- Force majeure events, such as technical failures on our platform that prevent content access.
2. Submitting a Refund Request
Refund requests must be submitted within 7 calendar days of purchase. Requests made beyond this period will not be eligible for review.
To submit a refund request, contact us at info@instructoza.com, clearly outlining the reason for the request and providing evidence supporting your claim.
3. Refund Review Process
Instructoza will carefully evaluate each refund request. The review process may take up to 15 business days. During this period, we may contact you for additional information or clarification.
4. Issuance of Refund
If your refund request is approved, refunds will be processed through the original payment method used at the time of purchase. Please allow additional processing time depending on your financial institution.
5. Denial of Refund Request
Refund requests may be denied if:
- Insufficient evidence is provided.
- The request is not submitted within the stipulated timeframe.
- The content has been significantly accessed or downloaded by the customer.
6. Policy Changes
Instructoza reserves the right to amend this Returns and Refunds Policy at any time. Changes will be effective upon posting on our website.
7. Contact Us
For further inquiries or to submit a refund request, please contact us at info@instructoza.com.
Thank you for choosing Instructoza.
ARIBONDICA LIMITED
15790679
7 Bell Yard, London, England, WC2A 2JR